Privacy Policy
Effective date: [EFFECTIVE DATE]
This Privacy Policy explains how [LEGAL COMPANY NAME], doing business as Fenn Black Car Service (“Fenn Black Car Service,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit [WEBSITE URL], request a quote, make a reservation, contact us, or use our transportation services.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
Name
Email address
Telephone number
Billing address
Pickup and destination addresses
Reservation dates and times
Airline and flight information
Passenger and luggage information
Vehicle or service preferences
Special instructions
Communications with our team
Payment-related information
Information submitted through contact, quote, or booking forms
Please avoid including sensitive personal information in open-text fields unless it is necessary for us to provide the requested service.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect information such as:
Internet Protocol address
Browser and device type
Operating system
Pages visited
Referring website
Approximate location derived from an IP address
Date and time of visits
Website interaction and performance data
Cookie and similar technology identifiers
Information Received from Other Sources
We may receive information from travel coordinators, corporate clients, hotels, event organizers, booking partners, payment processors, or another person arranging transportation on your behalf.
When booking for someone else, you are responsible for ensuring that you have permission to provide that passenger’s information.
2. How We Use Information
We may collect information that you voluntarily provide, including:
Respond to questions and quote requests
Create, confirm, update, and complete reservations
Coordinate pickups, destinations, and trip details
Communicate with passengers and booking contacts
Process payments and maintain transaction records
Provide customer support
Improve our website and services
Maintain the safety and security of our operations
Prevent fraud, misuse, or unlawful activity
Comply with legal and regulatory obligations
Enforce our agreements and policies
Send service-related messages
Send promotional communications when permitted by law
You may opt out of promotional emails by using the unsubscribe link in the message or contacting us. You may still receive messages related to active reservations or previous transactions.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, embedded maps, and similar technologies to operate the website, remember preferences, measure traffic, understand website usage, and support marketing activities.
You may opt out of promotional emails by using the unsubscribe link in the message or contacting us. You may still receive messages related to active reservations or previous transactions.
Where required, we will provide additional cookie controls or obtain consent before using non-essential technologies.
4. How We Disclose Information
We may disclose information to:
Service Providers
Companies that assist with website hosting, booking technology, communications, payment processing, analytics, customer support, data storage, marketing, and other business functions.
Chauffeurs and Transportation Partners
Chauffeurs, vehicle operators, or transportation partners may receive the information reasonably necessary to complete a requested trip.
Business Clients and Booking Contacts
When a company, travel coordinator, event organizer, family member, or other person books and pays for a trip, we may provide that party with appropriate reservation information.
Legal and Safety Recipients
We may disclose information when we reasonably believe disclosure is necessary to comply with the law, respond to valid legal process, protect passengers or other individuals, investigate suspected misconduct, or protect our rights and property.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.
We do not sell personal information for money. Certain analytics or advertising activities may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, we will provide legally required notices and choices.
5. Payment Information
Payments may be processed by a third-party payment provider. We may receive limited transaction details, such as payment status, card type, billing name, and the last digits of a payment card.
The payment processor’s collection and handling of information is governed by its own privacy terms.
6. Data Retention
We retain information for as long as reasonably necessary to:
Complete reservations
Maintain business and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal, insurance, and regulatory requirements
Retention periods vary according to the type of information and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information in our possession.
No website, transmission method, or storage system can be guaranteed to be completely secure. You should use caution when submitting information online.
8. Your Privacy Choices
Depending on where you live and subject to applicable exceptions, you may have the right to request:
Access to certain personal information
Correction of inaccurate information
Deletion of certain information
A portable copy of certain information
Information about how data is used or disclosed
An opportunity to opt out of certain targeted advertising, sales, or profiling
Review of a decision concerning a privacy request
To make a request, contact us at [PRIVACY EMAIL].
We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Children’s Privacy
Our website and transportation booking services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
A parent, guardian, school, organization, or other responsible adult should arrange transportation involving minors.
10. Third-Party Websites and Features
Our website may link to third-party websites or include features such as maps, social-media tools, payment services, or booking platforms.
We are not responsible for the privacy practices of third parties. Review their policies before submitting information.
11. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with a new “Last updated” date.
Material changes may also be communicated through the website or another appropriate method.
12. Contact Us
[LEGAL COMPANY NAME]
Doing business as Fenn Black Car Service
[MAILING ADDRESS]
[EMAIL]
[PHONE]