Terms of Service
Effective date: [EFFECTIVE DATE]
These Terms of Service govern your use of [WEBSITE URL] and transportation services offered by [LEGAL COMPANY NAME], doing business as Fenn Black Car Service (“Fenn Black Car Service”, “we,” “us,” or “our”).
By submitting a reservation request, confirming a reservation, using our website, or receiving our services, you agree to these terms.
1. Transportation Services
We provide private ground transportation subject to vehicle availability, chauffeur availability, route limitations, operating conditions, and confirmation by our team.
Information on the website is provided for general informational purposes. Service descriptions, fleet photographs, availability, and pricing may change without notice.
2. Quotes and Reservation Requests
A quote is an estimate based on the information provided at the time of the request. Pricing may change when trip details change or when additional charges apply.
Submitting an online form, leaving a voicemail, sending an email, or requesting a quote does not create a confirmed reservation.
A reservation is confirmed only when we issue a written or electronic confirmation.
You are responsible for reviewing the confirmation and promptly reporting errors.
3. Accurate Booking Information
You agree to provide complete and accurate information, including:
Passenger name and contact number
Pickup date and time
Complete pickup and destination addresses
Flight information when applicable
Number of passengers
Estimated luggage
Requested stops
Child-seat or accessibility requests
Other details that may affect the service
We are not responsible for delays, missed pickups, additional charges, or service limitations caused by inaccurate or incomplete information.
4. Pricing and Additional Charges
Pricing may be based on the route, mileage, time, service duration, vehicle category, pickup schedule, demand, passenger count, and other reservation details.
Additional charges may apply for:
Waiting time
Additional stops
Route or destination changes
Tolls
Parking
Airport or venue fees
Meet-and-greet service
Additional mileage or service time
Excessive luggage
Cleaning or damage
Special equipment
After-hours or holiday service
Requested vehicle upgrades
Applicable charges may be described in the quote, confirmation, invoice, or booking policy.
5. Payment Authorization
A valid payment method may be required to make or hold a reservation.
By providing payment information, you represent that you are authorized to use the selected payment method. You authorize us and our payment provider to charge amounts due under the reservation, including authorized additional charges.
Unpaid balances remain the responsibility of the person or organization that made the reservation unless another arrangement has been confirmed in writing.
6. Cancellations and Changes
Cancellation and change policies may vary according to the service type, vehicle, date, itinerary, and notice provided.
The policy included in your quote or reservation confirmation forms part of these Terms.
Changes are subject to availability. A requested change is not accepted until it has been confirmed by us.
A cancellation charge, deposit forfeiture, or full reservation charge may apply when a trip is cancelled after the stated deadline.
7. Passenger Delays, Waiting Time, and No-Shows
Passengers should be ready at the confirmed pickup location at the scheduled time.
A reservation may include a stated waiting period. Charges may apply when the chauffeur is required to wait beyond that period.
A passenger may be considered a no-show when:
The passenger is not present at the pickup location;
We cannot reach the passenger or booking contact;
The passenger does not follow provided pickup instructions; and
The applicable waiting period has expired.
A no-show may be charged according to the confirmed reservation policy.
8. Airport Pickup Conditions
Flight information is used for coordination but does not guarantee that all schedule changes will be detected.
Passengers are responsible for notifying us about cancelled flights, rebooked flights, terminal changes, extended delays, missed connections, or other significant itinerary changes.
Airport rules, security requirements, terminal restrictions, traffic controls, and designated pickup areas may affect where and when a passenger can be collected.
9. Passenger Conduct
Passengers must behave lawfully and respectfully.
The following are prohibited:
Smoking or vaping in a vehicle
Illegal drug use or possession
Threatening, abusive, or dangerous behavior
Harassment of a chauffeur or another passenger
Intentional damage to a vehicle
Interference with the safe operation of a vehicle
Exceeding the vehicle’s passenger capacity
Carrying prohibited or unsafe materials
Consumption of alcohol when prohibited by law or not approved for the service
We may refuse or terminate service when conduct creates a safety risk, violates the law, damages property, or materially disrupts the trip. Charges may still apply.
10. Cleaning and Damage
The booking party is responsible for damage caused by passengers or animals associated with the reservation.
Reasonable cleaning, repair, replacement, vehicle downtime, or related charges may be assessed for conditions beyond normal use, including spills, stains, smoke, excessive debris, bodily fluids, burns, broken equipment, or interior and exterior damage.
Documentation may be provided when reasonably available.
11. Luggage and Personal Property
Passengers are responsible for ensuring that their belongings are collected at the end of the trip.
We are not responsible for items lost, forgotten, stolen, or damaged unless liability cannot legally be excluded.
We will make a reasonable effort to locate reported items. Storage, shipping, delivery, or return-trip charges may apply.
We may refuse luggage or property that cannot be transported safely or lawfully.
12. Child Seats and Minors
Requests for child safety seats must be made in advance and are subject to confirmation.
The parent or guardian is responsible for supplying accurate information and confirming that the selected restraint is suitable for the child.
Transportation involving an unaccompanied minor requires prior written approval and may be subject to additional requirements.
13. Animals
Service animals will be accommodated as required by applicable law.
Other animals require advance approval and must be properly restrained or contained. The passenger is responsible for animal-related cleaning or damage.
14. Vehicle Selection
We may display photographs or examples of vehicles on the website. Unless expressly confirmed, a photograph does not guarantee a particular make, model, year, trim, color, or individual vehicle.
We may substitute a comparable or higher-capacity vehicle when operationally necessary. When no suitable substitution is available, we may cancel the affected service and refund the amount paid for that service.
15. Delays and Circumstances Beyond Our Control
Travel times are estimates and may be affected by traffic, weather, road closures, construction, accidents, airport operations, government actions, public events, mechanical issues, emergencies, or other circumstances beyond our reasonable control.
We do not guarantee arrival at a particular time unless that guarantee is expressly provided in writing.
Passengers should allow sufficient travel time for flights, appointments, events, and other time-sensitive activities.
16. Third-Party Services
We may use independent chauffeurs, transportation partners, technology providers, payment processors, or other service providers when appropriate.
Third-party websites, maps, payment tools, and booking platforms may also be subject to separate terms and privacy policies.
17. Website Use
You may use the website only for lawful purposes.
You may not:
Attempt to gain unauthorized access to the website or related systems
Introduce malware or harmful code
Interfere with website operation
Submit fraudulent reservations
Impersonate another person
Copy or exploit website content without authorization
Use automated systems to misuse forms or booking features
18. Intellectual Property
The website’s text, design, branding, logos, graphics, and original materials are owned by or licensed to Fenn Black Car Service and are protected by applicable intellectual-property laws.
No content may be copied, modified, distributed, or commercially used without written permission, except where allowed by law.
19. Disclaimer of Warranties
To the extent permitted by law, the website and services are provided on an “as available” basis.
We do not make warranties beyond those expressly stated in a written reservation confirmation. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
20. Limitation of Liability
To the fullest extent permitted by law, Fenn Black Car Service will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the website, a delay, a cancelled trip, lost property, a missed flight, a missed appointment, or circumstances beyond our reasonable control.
To the extent permitted by law, our aggregate liability relating to a specific reservation will not exceed the amount paid directly to us for that reservation.
This section does not exclude liability that cannot legally be limited.
21. Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, and expenses arising from your unlawful conduct, violation of these Terms, damage caused by you or your passengers, or misuse of the website or services.
22. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.
Any legal proceeding relating to these Terms or our services will be brought in a court with jurisdiction in [COUNTY], New Jersey, unless applicable law requires another location.
23. Severability
When any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. The unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable.
24. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted on this page with a revised “Last updated” date.
The Terms in effect when a reservation is confirmed will generally apply to that reservation unless the parties agree otherwise or a change is required by law.
25. Contact Information
Questions about these Terms may be directed to:
[LEGAL COMPANY NAME]
Doing business as Fenn Black Car Service
[MAILING ADDRESS]
[EMAIL]
[PHONE]